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Deliver high quality and effectivity through services

ISO 20000

IT Service Management

What is Service Management System (SMS)?

ISO 20000 Service Management System is the best practice framework that helps you to provide a consistent, reliable service. It supports you to sustain a service lifecycle strategy into your organization.

SMS enables IT processes to ensure the needs of the business with international best practice which is broadly aligned with ITIL.

ISO 20000 helps organisations to manage the services, measure service levels and assess the performance of services.

ISO 20000

  • Offers competitive edge by certifying the high quality of service
  • Gives access to key markets
  • Provides assurance to clients
  • Helps to monitor
  • measure and review the processes
  • Optimise resources…

How can we help?

We help you to develop the knowledge and skills to understand where your service management system needs improvements in order to be certified.

Outsource your internal audit to the qualified internal auditors with deep experience of ISO 20000 and auditing. Ensure that you meet your customers’ demands and comply with the standards.

Our expert consultants can help you to understand the standard and implement it within your organization.